same sex female couple looking at phone together and exploring their options for fertility savings

Frequently Asked Questions

Growing your family may come with some uncertainty, especially when it involves fertility treatment. We’re here to answer your questions and reassure you throughout your journey. Just select a question below to see the answer.

What is the Compassionate Care Program?

The EMD Serono Compassionate Care Program provides fertility medication savings to eligible self-pay patients, pursuing infertility treatment, based on financial need or military status.

What is the Compassionate Corps Program?

The EMD Serono Compassionate Corps Program helps eligible, uninsured, medically retired veterans (or their spouses) who have suffered service-related injuries affecting their fertility.

Do I have to be undergoing IVF (in vitro fertilization) to qualify for assistance?

No, there are no restrictions around the type of treatment you are receiving for infertility. However, both EMD Serono Fertility medication savings programs only provide discounts on EMD Serono Fertility medication.

Does EMD Serono offer replacement medication to eligible patients who have had a cycle cancelled due to COVID-19?

EMD Serono offers replacement medication to eligible patients who have had a cycle cancelled due to COVID-19. You may be eligible for drug replacement if cycle cancellation took place after your stimulation cycle began before your egg retrieval procedure.

 

If you feel these criteria may apply to your situation, ask your doctor to contact the EMD Serono Fertility Network Pharmacy who filled your prescription to begin the application for replacement medication at no charge.*

 

*Subject to eligibility; restrictions apply.

What do I need in order to apply?

Before applying, make sure you have a copy of your most recent tax return (form 1040, 1040EZ, or 1040A) or IRS tax transcript. You will provide basic identification and contact information during the application process. If you are active or retired military, you’ll also submit a current military ID card or form DD-214 as proof of your military status.

What if I do not have the required documents?

If you do not have the required income documents, please send an email to FertilityLifeLines@emdserono.com to receive further direction.

How long will it take for my application to be reviewed?

The review process typically takes up to 3 to 5 business days. Once the review is complete you will be notified via email or text. If your application is incomplete, we’ll contact you via email or text to let you know what’s missing and how to submit the required information.

If my application is approved, how long will I be eligible for discounted EMD Serono Fertility medication?

Your program eligibility will automatically expire after 365 days. At that time, you may re-apply and will need to provide updated information.

What if my application is not accepted/approved?

There may be other ways we can help. Call 1-866-LETS-TRY (538-7879) to talk with a Fertility LifeLines™ representative about your particular circumstance. If your situation changes, you can also provide updated information and re-apply.

I started an application. How long do I have to complete it?

Your application will stay active for 14 days. After that timeframe, you’ll need to start a new application.

Can I cancel an application I’ve started?

If you start an application but do not submit it within 14 calendar days from the date you started it, the application will automatically be withdrawn. You can always come back and re-apply at any time.

Is there a certain amount of time that I need to wait before applying again?

Your eligibility determination is valid for 365 days. However, if your situation changes, you can provide updated information and re-apply at any time.

What if I want to learn more about EMD Serono Fertility products?

Please visit emdseronofertility.com to learn more about our fertility products and taking your medication, including injection how-to videos and Patient Information.

I’ve set up a Fertility LifeLines™ account, but I’ve forgotten my password. How do I reset it?

Please click "Forgot password" on the Account Login screen. Then, you'll be asked to provide your email address. If your email address is associated with an existing Fertility LifeLines™ account, we will send you an email with a link to reset your password.

How can I contact someone at Fertility LifeLines™?

For questions about your Fertility LifeLines™ application, please call 1-866-LETS-TRY (538-7879) or email us.

How much has the Compassionate Care Program saved patients?

The first program of its kind, Compassionate Care was designed to make fertility treatments more affordable if your medications aren’t covered by private health insurance. The program enrolled nearly 8,000 patients in 2020, saving them more than $11.7M.†

†Data based on average year-to-date savings.

 

What if I need to upload more documentation?

If you need to upload additional documents or have submitted incorrect documentation, please allow up to 3-5 business days for your application to be processed. You will receive an email or text indicating you have 'Missing Information', at which time you will be permitted to upload additional documentation in the portal.

If I am using private health insurance to cover the price of EMD Serono Fertility medication(s), can I still be considered for an EMD Serono Fertility medication savings program?

If you plan to use private health insurance to cover the costs of EMD Serono Fertility medication(s), you will be ineligible for further savings consideration through our fertility medication savings program. However, if you have private health insurance but do not plan to use it to cover EMD Serono Fertility medication(s), you will be eligible to apply for potential fertility medication savings consideration through our Fertility LifeLines™ program. Other eligibility restrictions apply.

 

 

 

For additional questions, please contact us at 1-866-LETS-TRY (538-7879).

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IMPORTANT RISK INFORMATION & INDICATIONS

Summary of CONTRAINDICATIONS

Gonal-f® (follitropin alfa injection) RFF* Redi-ject® and Gonal-f® (follitropin alfa for injection) Multi-Dose are contraindicated in patients with prior hypersensitivity to r-hFSH or excipients, high levels of FSH indicating primary gonadal failure, pregnancy, uncontrolled thyroid, adrenal or pituitary disorders, sex hormone dependent tumors of the reproductive tract/accessory organs, tumors of pituitary gland or hypothalamus, abnormal uterine bleeding of undetermined origin and ovarian cyst or enlargement of undetermined origin.

Please scroll for full IMPORTANT RISK INFORMATION for Gonal-f® RFF* Redi-ject® and Gonal-f® Multi-Dose and click here for full Prescribing Information for each individual product.

RFF : Revised Formulation Female

Important Risk Information for Cetrotide® (cetrorelix acetate for injection)

Who should not use Cetrotide®?

  • Patients that are allergic to cetrorelix acetate, mannitol, or exogenous peptide hormones (medicines similar to Cetrotide®) should not use Cetrotide®.
  • If you have had severe allergic reactions to any drugs in a previous IVF cycle, tell your doctor.
  • Cetrotide® should not be used in patients who are pregnant, think they might be pregnant, or are breastfeeding.
  • Cetrotide® should not be used in patients with kidney disease.

Before starting Cetrotide®, tell your healthcare professional about all your medical conditions. Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements

What is the most important information I should know before starting Cetrotide®?

  • Your doctor will confirm you are not pregnant.

What are the possible side effects of Cetrotide®?

Cetrotide® may cause serious side effects including:

  • Allergic reactions including anaphylactic reaction with the first dose. Treatment with Cetrotide® is not advised in women with severe allergic conditions.
  • Your doctor should review with you the risks and benefits of using Cetrotide®.
  • It is not known if Cetrotide® is excreted in human milk. Because the effects of Cetrotide® on nursing mothers or the nursing infant are not known, do not use Cetrotide® if you are breastfeeding.

Common side effects of using Cetrotide® include:

  • Mild and short-lasting reactions may occur at the injection site like reddening, itching, and swelling. Nausea and headache have also been reported.

Call your doctor if you have any other side effect or if you are unsure about the effect of this medicine.

These are not all the possible side effects of Cetrotide®. For more information, read the product labeling, and ask your healthcare provider or pharmacist.

Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1‐800‐FDA‐1088.

Indication for Cetrotide®

What are the uses of Cetrotide®?

Cetrotide® blocks the effects of a natural hormone, called gonadotropin-releasing hormone (GnRH). GnRH controls the secretion of another hormone, called luteinizing hormone (LH), which induces ovulation during the menstrual cycle.

Cetrotide® blocks undesirable premature ovulation. Premature ovulation may lead to eggs that are not available for egg retrieval.

Please see full Prescribing information here and talk to your doctor.

Important Risk Information for Ovidrel® PreFilled Syringe (choriogonadotropin alfa injection)

Who should not use Ovidrel® PreFilled Syringe?

Ovidrel® Pre-Filled Syringe should not be used in patients:

  • With allergies to hCG or any other ingredients in the medication
  • With primary ovarian failure (the ovaries no longer produce eggs)
  • With uncontrolled thyroid or adrenal disease
  • Cancer of the brain such as pituitary tumor
  • With a history of abnormal bleeding from the uterus or vagina
  • With swollen, enlarged, or painful ovaries
  • With cancer of the sex organs
  • Who are pregnant

Before starting Ovidrel®, tell your healthcare professional about all your medical conditions. Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

What is the most important information I should know before taking Ovidrel?

  • Mild to moderate uncomplicated ovarian enlargement which may be accompanied by abdominal distention and/or abdominal pain may occur in patients treated with FSH and hCG.
  • Ovarian Hyperstimulation Syndrome (OHSS) may progress rapidly from uncomplicated ovarian enlargement and become a serious medical event. Early signs of OHSS include severe pelvic pain, nausea, vomiting, and weight gain. Call your doctor right away if you think you might be having symptoms of OHSS.
  • Treatment with Ovidrel® may result in becoming pregnant with more than one baby.
  • Blood clots may result from treatment with Ovidrel®.
  • It is not known whether this drug is present in human milk. Because many drugs are excreted in human milk, tell your doctor if you are nursing.

What are the most common side effects of Ovidrel® Pre-Filled Syringe?

The most common side effects in women using Ovidrel® Pre-Filled Syringe include abdominal pain, nausea, and vomiting. Needle injections may cause some discomfort.

These are not all the possible side effects of Ovidrel®. For more information, read the product labeling, and ask your healthcare provider or pharmacist.

Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1‐800‐FDA‐1088.

Indication for Ovidrel®

What are the uses of Ovidrel® Pre-Filled Syringe (choriogonadotropin alfa injection)?

Ovidrel® Pre-Filled Syringe (choriogonadotropin alfa injection) is indicated for the final egg maturation to get ready for egg retrieval. Women who receive Ovidrel® have undergone pituitary desensitization and have been appropriately pre-treated with follicle stimulating hormone (FSH) as a part of an Assisted Reproductive Technology (ART) program such as in vitro (IVF) fertilization and embryo transfer.

Ovidrel® Pre-Filled Syringe is also indicated for the induction of ovulation (OI) and pregnancy in infertile patients who do not ovulate, and in whom the cause of infertility is functional and not due to primary ovarian failure

Please see full Prescribing information here and talk to your doctor.